Privacy Policy

Privacy Policy

BANN Home Electrical & Heat Pump Services LLC values your privacy and is committed to protecting the personal information you provide through our website, service requests, phone calls, SMS communications, and services. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your information.

Information We Collect

We may collect the following information when you contact us, request service, submit a form, schedule an appointment, request an estimate, or communicate with us:

Name

Service address

Billing address

Email address

Mobile and telephone numbers

Service request information

Appointment and scheduling information

Estimate, invoice, payment, and account information

Electrical, heat pump, EV charger, panel, troubleshooting, maintenance, and related service details

Photos, notes, or other information you voluntarily submit related to your requested service

Any information you voluntarily submit through our website, forms, phone calls, emails, service requests, or SMS communications

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, referring pages, website usage data, and information collected through cookies, tracking pixels, analytics tools, and similar technologies.

How We Use Your Information

We use your information to:

Schedule and provide electrical, heat pump, EV charger, panel upgrade, repair, maintenance, troubleshooting, and related home services

Respond to customer inquiries

Provide estimates, proposals, invoices, receipts, and service updates

Confirm appointments and scheduling changes

Provide customer support

Communicate with you about your service request or account

Process payments and maintain business records

Improve our website, services, customer experience, scheduling, and communications

Send promotional offers, reminders, or updates if you have chosen to receive them

Communicate with you via SMS when you have opted in

Comply with applicable laws, regulations, legal obligations, and business requirements

SMS Messaging

If you choose to receive text messages from BANN Home Electrical & Heat Pump Services LLC, you consent to receive SMS communications related to:

Appointment reminders

Scheduling updates

Service notifications

Job status updates

Estimates and invoices

Customer support

Account notifications

Feedback requests

Promotional messages, only where you have opted in

You may opt in by providing your mobile phone number through our website, service request forms, contact forms, over the phone, during scheduling, or by otherwise providing your consent to receive SMS communications.

Consent to receive SMS messages is not a condition of purchase.

Message frequency varies depending on your interactions with BANN Home Electrical & Heat Pump Services LLC.

You may opt out at any time by replying STOP to any text message. After opting out, you will no longer receive SMS messages except those required to confirm your opt-out request.

Reply HELP for assistance or contact BANN Home Electrical & Heat Pump Services LLC directly at 207-406-3918.

Message and data rates may apply. Check with your wireless carrier for details.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, customer service, or other support services related to your communication with us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember user preferences, analyze website traffic, test website content, understand user interactions, improve website performance, and support marketing or advertising activities.

We may use analytics tools such as Google Analytics or similar services to understand how visitors use our website. These tools may collect information such as pages visited, time spent on the website, browser type, device type, general location data, and other website usage information.

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Sharing of Information

We do not sell, rent, or trade your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors, vendors, or service providers in support of services, such as scheduling, customer service, payment processing, website hosting, analytics, email, customer management, or text messaging support, is permitted when necessary to support our business operations. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes.

We may share information only when necessary to:

Provide requested services

Schedule appointments and communicate with customers

Process payments

Send estimates, invoices, reminders, and service updates

Support customer service

Operate, maintain, and improve our website and business systems

Work with vendors, service providers, software platforms, or contractors who assist with business operations

Comply with applicable laws, legal obligations, court orders, or government requests

Protect the rights, safety, property, or security of BANN Home Electrical & Heat Pump Services LLC, our customers, employees, or others

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Although we take reasonable steps to protect your information, no website, electronic transmission, storage system, or method of communication is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, communicate with you, maintain business records, comply with legal and tax obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.

Your Privacy Rights

Depending on where you reside and applicable law, you may have the right to:

Request access to your personal information

Request corrections to inaccurate or outdated information

Request deletion of your personal information, where permitted by law

Request information about the categories of personal information we collect

Request information about how your information is used or shared

Withdraw consent for marketing communications

Opt out of SMS messages by replying STOP

Request updates to your contact information

Request that we stop using your information for direct marketing purposes

To exercise any of these rights, please contact BANN Home Electrical & Heat Pump Services LLC using the contact information provided on our website or by calling 207-406-3918.

We may need to verify your identity before processing certain privacy requests. We may deny or limit requests where permitted or required by law.

Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided personal information, we will use that information only to respond and will take reasonable steps to delete it where appropriate.

Third-Party Websites

Our website may contain links to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, policies, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact BANN Home Electrical & Heat Pump Services LLC using the contact information listed on our website or by calling 207-406-3918.

BANN Home Electrical & Heat Pump Services LLC
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